Please remember to save your progress periodically to prevent loss of items in your cart.

About Us

Aloha Natural Pet Supply has been serving independent pet retailers for over 13 years.  With modest beginnings in a 3 car garage and delivering in a Toyota van, the mom and pop operation has now expanded to a much larger operation, a full crew of office, warehouse and sales staff, as well as “mom” and “pop” still active daily in the business. 

Our focus is always the independent and keeping our prices low so that whether you are a 1 man show, or a multi location business, you are all able to compete and beat the pricing of the box stores.  We know your time as a store owner is precious and limited.  We strive to make it easy for you to get the products you need to be successful in your store and we pride ourselves on our customer service, and our educated and driven sales team.

  • #1 In Customer Service
  • Best Selection of All Natural Pet Food
  • Best Selection of All Natural Pet Treats
  • Lowest Prices
  • Friendliest Staff
  • Locally Owned and Operated



 

 

Aloha Natural Pet Supply

Policy & Terms

Effective January 1, 2021



ORDERING INFORMATION

Orders are due each day prior to the assigned delivery day by 12pm, with Add Ons due by 2pm. Orders placed after 2pm are not guaranteed to be delivered. 

 *If you anticipate being late with your order, please call as early as possible to inform us, as we will make internal arrangements to assist you to the best of our ability.  When possible, we will try to accommodate adjustments or additions to orders if requested by 2pm

 

Order by Phone:  360.574.3078

Toll free:  866.574.3078

Orders left on voicemail are acceptable

Order by Fax:  360.576.0694

Order by Email:  

orders@alohanaturalpetsupply.com

Order by Website:

www.alohanaturalpetsupply.com

 

Will Call appointments are available Monday-Friday with at least 24 business hours advance notice.     

All orders must be placed using ANPS order numbers as defined in the price list.

*Item numbers and descriptions are subject to change without notice.

 Please make sure that ANPS item numbers and descriptions are correct in your computer system. We are not held responsible for any invoice errors due to incorrect or absent item numbers on your purchase order.

 Fax, email, or website orders are accepted 24 hours a day, seven days a week.

 

PRICE LIST/ORDER FORMS

Monthly price lists and promo books are sent via email at the beginning of each month. These are also posted to our website: www.alohanaturalpetsupply.com. Order forms are available upon request.  They can be sent via e-mail, fax, or mail. However, stores are responsible for copying their copy of the order form prior to use.

 *If you are not receiving our emails, please send your information (store name and email address) to:

Karenza@alohanaturalpetsupply.com

and she will add you to the list. Make sure you add Aloha to your Address Book, so they do not end up in your Junk Folder.

 

PRICING INFORMATION

All prices within our price list, website and promo book are subject to change without notice. While we strive to ensure that every price is correct, we will not be held accountable for any typographical errors and/or miscalculations.

 

BACKORDERS

ANPS does not do backorders on any products unless they are on promotion. If the product is on promo and backordered, all backorders will be honored at promo pricing for 30 days. After 30 days, all remaining open promo backorders will be cancelled.

 *Items on sale due to Aloha no longer carrying the product or vendor and/or short dated skus will not be backordered.

 

SPECIAL ORDERS:

Occasionally there are vendor skus that Aloha does not carry. These items may be special ordered. All special order items must be ordered in case quantities and will be added to the next purchase order that is sent to the vendor.

 *Depending on the item, special order items are Final Sale and are not returnable. Please call the office if you have questions.

 

SAMPLES

Depending on the quantities provided by manufacturers, we may at times need to limit the number of samples we send out to each account. Samples must be requested at time of order.

 

PAYMENT INFORMATION

All accounts are COD or ACH.

NSF checks will be assessed a $30.00 handling fee.  All legal or collection fees incurred by ANPS will be assigned to the account and will be pursued.  

*All accounts past 60 days will be put on hold until the account is brought current.

 

DELIVERY AND SHIPPING INFORMATION

ANPS places each account on a delivery route when the account is established. Delivery days may change temporarily due to holidays, weather, or permanently due to rerouting. All orders within these routes are required to meet a minimum dollar value as follows: $250 Portland Metropolitan Area; $350 all other areas, except as noted: $500 Washington Peninsula and North of Everett.

Delivery minimums are subject to change without notice. 

*While we strive to fill every order in full, Out of Stocks will occur. Any Manufacturer Out of Stocks DO NOT count towards delivery minimum.

VENDOR FREE FILLS

If you are expecting a vendor free fill for your store, you must also have an order that meets your minimum for delivery. If you are unable to do so, your free fill will be held until your order is at minimum.

 Due to our Quality Control checks, we are unable to deliver raw orders to anywhere other than the store location that made the order, unless the delivery is being made to another store in the same “chain”. I.e., only 1 of your 2 stores is making minimum. Both orders can be delivered to 1 location. Please call the office if you have questions.

 Orders below the minimum dollar value may be billed up to the minimum and/or assessed an under minimum delivery charge of $40.

*We are not responsible for the thawing of any raw food that may occur after signing for your delivery.

FUEL SURCHARGES

We currently charge a fuel surcharge on all deliveries.  This fee will vary - not only based on the price of diesel, but on the fuel surcharges the manufacturers are charging us. Aloha’s Fuel surcharges are as follows:

North of Vancouver, WA - $13.50

Portland Metropolitan Area - $8.50

South of Wilsonville - $13.50

South of Eugene & Eastern Oregon - $25.00

Eastern Washington - $25.00

Seattle Area - $13.50

North of Everett - $15.00

Deliveries that Require Use of a Ferry: $40.00 

*Shipping charges may vary depending on business type or location and are subject to change without notice.

 

LTL SHIPMENTS

For stores located outside our normal delivery routes, orders will be delivered via outside carrier. These orders must meet a minimum dollar value of at least $500 but will vary depending on store location. A shipping or fuel charge of 50% of accrued shipping charges will be applied to these orders but will be no less than $25. Additional charges will apply if ordering large quantities of frozen product. Please contact the office directly for the charges specific to your area. These amounts may change depending on store location and trucking company making the delivery.

 *Due to the inability to control the shipping schedule and any unforeseen delays the trucking companies may experience; we are not responsible for any frozen product that arrives in unsaleable condition.

 All outside carrier damage must be reported at the time of delivery. The following procedure must be followed to obtain credit. Upon delivery, the store must:

·         Cut (being careful not to damage product) and remove the shrink wrap surrounding the pallet.

·         Visually inspect the sides and top of the pallet for damaged items. Please take photos of any visible damage and email them to:

Accounting@alohanaturalpetsupply.com Any damaged item(s) must be recorded by the outside carrier driver on the bill of lading.  The item description must include the brand, size, and product name.

·         Fax or email the bill of lading to ANPS within 24 hours. Credit will then be issued within 3-4 weeks.

·         If the driver refuses to wait for damage inspection, refuse to sign the bill of lading.  However please be understanding of the driver’s time restraints and complete the inspection as quickly as possible.

RETURNS & CREDIT INFORMATION

At the time of delivery, our drivers will remove the shrink wrap, do a quick visual inspection for damage, and deduct any obviously damaged items from the invoice. Drivers will complete a handwritten Credit Request Form for these items and leave a copy with your store. All picking and/or invoicing errors must be called in to ANPS within 48 hours (or 2 Business Days) of delivery and include the following information: Item Number, Product Name, Expiration Date and Quantity being returned.

 If you have any items needing to be returned that have not already been called into the office, please do so before your next delivery.  Our drivers cannot pick up any items without supporting paperwork. Drivers will fill out a handwritten “Credit Request Form” if they do not have a pick-up slip already with them and leave a copy with your store. The driver will pick up all items on the Pickup Request except for the following items that can be disposed of: Cans with damaged seals and Raw Food. In the case of an item making a pet sick, please attach the UPC to a completed Customer Return Form and give to the driver. If you prefer, you can also email this information to: Accounting@alohanaturalpetsupply.com

 *All store pricing stickers must be removed from the products being returned before our drivers can take them. 

 Items in a re-sellable condition can be returned to inventory within 60 days of delivery. After 60 days a restocking fee of 15% will be assessed per instance after.  

 *Under no condition will credit be given for expired product and/or for products within six months of expiration. 

 Items being returned for reasons other than damage or ANPS “error in picking” must be accompanied by an ANPS return form. Any pulling and/or invoicing errors will be corrected on your next delivery. All return forms must be filled out completely; credit will only be issued upon our review. An ANPS Customer Return Form must also be completed in its entirety. Credit for returned items will be reflected on a future credit memo. Any OPEN credits your account has may be deducted from your invoice before making payment. Unless your account is set up as ACH, we will NOT apply credits to your invoice to be paid.

 *Items that Aloha no longer carries, either due to Manufacturer discontinuing the product(s) or the vendor line is no longer represented with us are not eligible for return and/or credit. Please call the office if you have any questions.

All credits on account older than 90 days from date of completion will be removed from your account. You will receive statements at the end of each month totaling any open credit invoices and invoices, as well as a copy sent to the email on file once they have been completed. You can also access open credit invoices and invoices from your account on the Aloha website. If you do not have a website login, please call the office, and speak with Shelby to set one up.

 ANPS reserves the right to investigate and refuse any returns and/or credits.  Fraudulent credit requests will result in revocation of associated previously granted credits and discounts and may lead to immediate termination of account and all agreements and arrangements made with ANPS.  ANPS reserves the right to refuse service or discontinue servicing your account at any time.

 *We strive to turn all credit memos within 1-2 weeks. However, credits can take upwards of 3-4 weeks to be applied to your account.

 

FREQUENT BUYER PROGRAMS

Answers, Wishbone/Addiction, Lotus, BarknBig, Evanger’s, Tucker's Raw and Northwest Naturals offer Frequent Buying Programs.  All paperwork must be filled out properly and meet each specific manufacturer’s requirements to obtain credit.  Credits are provided on future credit memos after receipt of paperwork in our office. All Astro Frequent Buyer credits will be issued for the previous month within the first 10 business days of the next month.

Please contact our office for details.

 *Northwest Natural Frequent Buying cards must be sent to NWN for redemption. Any cards that are sent to Aloha for redemption will be sent back to the store.

Small Batch does not offer a frequent buyer program.

 

BREEDER’S PROGRAM

Evanger’s offers a Breeder Program.  Please contact your sales representative or the office for program details.

Aloha Natural Pet Supply

759 S 74th Place Ridgefield, WA 98642

Phone: 360.574.3078 – Fax: 360.576.0694

Hours: Monday-Thursday 9am–5pm, Friday 9am-4pm

orders@alohanaturalpetsupply.com  

www.alohanaturalpetsupply.com

The Policies and Terms set here are subject to change without notice.