About Us

Aloha Natural Pet Supply has been serving independent pet retailers for over 13 years.  With modest beginnings in a 3 car garage and delivering in a Toyota van, the mom and pop operation has now expanded to a much larger operation, a full crew of office, warehouse and sales staff, as well as “mom” and “pop” still active daily in the business. 

Our focus is always the independent and keeping our prices low so that whether you are a 1 man show, or a multi location business, you are all able to compete and beat the pricing of the box stores.  We know your time as a store owner is precious and limited.  We strive to make it easy for you to get the products you need to be successful in your store and we pride ourselves on our customer service, and our educated and driven sales team.

  • #1 In Customer Service
  • Best Selection of All Natural Pet Food
  • Best Selection of All Natural Pet Treats
  • Lowest Prices
  • Friendliest Staff
  • Locally Owned and Operated


 

SHIPPING/DELIVERY:  

Aloha Natural Pet Supply ("ANPS") will place each account on a delivery route when the account is established. Delivery days may change temporarily due to holidays, weather, or permanently due to rerouting. All orders within this route are required to meet a minimum dollar value as follows and are subject to a fuel surcharge: $250 Portland Metropolitan Area; $350 all other areas, except as noted: $500 Washington Peninsula and north of Everett.

Orders below the minimum dollar value may be billed up to the minimum or assessed an under minimum delivery charge of $40. A gas surcharge will be applied to each order, depending on the region.

For stores located outside our normal delivery routes, orders will be delivered via outside carrier. These orders must meet a minimum dollar value of $500. A shipping or fuel charge will be applied to these orders.  Shipping charges may vary depending on business type or location.

WILL CALL:

We do not require a minimum for will call, however, we do require 24 hours notice for pickups before 11am.  Our will call hours are from 8 to 4 pm.   

RETURN & CREDIT INFORMATION:

To receive credit for returns or authorized adjustments, please do the following:

Inspect all products upon receipt of your delivery from ANPS.  Damages, shortages, mis-picked items should be reported to the office within 48 hours.  We will pick up any reported items on your next scheduled delivery date.  Once product has been returned to the warehouse, credit will be issued within 7-14 business days.  Credit Memos are not deducted from your next invoice automatically, you will receive a copy of the credit memo to your email on file and you will need to deduct from your next check. If you are set up for ACH your credits will be applied automatically. 

Please note:  Credits will be voided after 90 days from issue date. Starting October 2020 statements are sent out the end of each month to all customers not on ACH.

To avoid the need to return product that is misorderd, please be sure to review all order acknowledgements for accuracy and completeness.

Items being returned for reasons other than damage or ANPS “error in picking” must be accompanied by an ANPS return form. All return forms must be filled out completely; credit will only be issued upon our review. An ANPS Customer Return Form must also be completed in its entirety; no substitutes for the ANPS Customer Return Form are acceptable. Credit for returned items will be reflected on a credit memo that will be emailed to the primary email on file.

ANPS reserves the right to investigate and refuse returns and/or credits. Fraudulent credit requests could result in immediate termination of account and all agreements and arrangements made with ANPS. ANPS reserves the right to refuse service.