Shipping & Returns

SHIPPING/DELIVERY:  

Aloha Natural Pet Supply ("ANPS") will place each account on a delivery route when the account is established. Delivery days may change temporarily due to holidays, weather, or permanently due to rerouting. All orders within this route are required to meet a minimum dollar value as follows and are subject to a fuel surcharge: $250 Portland Metropolitan Area; $350 all other areas, except as noted: $500 Washington Peninsula and north of Everett.

Orders below the minimum dollar value may be billed up to the minimum or assessed an under minimum delivery charge of $40. A gas surcharge will be applied to each order, depending on the region.

For stores located outside our normal delivery routes, orders will be delivered via outside carrier. These orders must meet a minimum dollar value of $500. A shipping or fuel charge will be applied to these orders.  Shipping charges may vary depending on business type or location.

WILL CALL:

We do not require a minimum for will call, however, we do require 24 hours notice for pickups before 11am.  Our will call hours are from 8 to 4 pm.   

RETURN & CREDIT INFORMATION:

To receive credit for returns or authorized adjustments, please do the following:

Inspect all products upon receipt of your delivery from ANPS.  Damages, shortages, mis-picked items should be reported to the office within 48 hours.  We will pick up any reported items on your next scheduled delivery date.  Once product has been returned to the warehouse, credit will be issued within 7 business days.  Credit Memos are deducted from your next invoice. 

To avoid the need to return product that is misorderd, please be sure to review all order acknowledgements for accuracy and completeness.

Items being returned for reasons other than damage or ANPS “error in picking” must be accompanied by an ANPS return form. All return forms must be filled out completely; credit will only be issued upon our review. An ANPS Customer Return Form must also be completed in its entirety; no substitutes for the ANPS Customer Return Form are acceptable. Credit for returned items will be reflected on a future invoice. Please DO NOT edit the invoice to take credit at time of delivery.

ANPS reserves the right to investigate and refuse returns and/or credits. Fraudulent credit requests could result in immediate termination of account and all agreements and arrangements made with ANPS. ANPS reserves the right to refuse service.